Returns & Policies

We want every Saif Society order to feel considered from purchase to delivery. This page brings together our returns, production and shipping information.

Changing your mind

You must tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you have a further 14 days to return the item.

Email returns@saifsociety.co.uk with your order number. Please wait for the return instructions before sending your item.

Return condition

Items should be returned unworn, unwashed and with their original tags and packaging where possible. You may inspect an item as you would in a shop. If handling goes beyond what is reasonably necessary and reduces the item’s value, we may make an appropriate deduction from the refund.

Return postage

For change-of-mind returns, you are responsible for the return postage cost. If we offer a prepaid label, any charge or deduction will be explained before you use it. We cover reasonable return costs where an item is faulty, damaged or incorrect.

Refunds

We will refund eligible returned goods within 14 days of receiving them back, or within 14 days of receiving evidence that you sent them back, if earlier. Refunds are made to the original payment method.

Where an order is cancelled in full, we will also refund the cost of our standard delivery option. Any additional amount paid for an enhanced delivery service is not refundable unless required by law.

Faulty, damaged or incorrect items

Please contact us as soon as possible and include your order number, a description of the issue and clear photographs where relevant. Your statutory rights are not affected.

Exchanges and exceptions

We do not currently offer direct exchanges. If you need a different size or style, return the original item and place a new order.

The right to cancel may not apply to genuinely personalised or custom-made items. This does not affect your rights where an item is faulty, damaged or not as described. Sale items receive the same statutory rights as full-price items.

Production and dispatch

Each item is made to order. Please allow approximately 3–7 working days for production, quality inspection and packaging before dispatch. Production time is additional to delivery time.

Delivery

For Standard Shipping, allow around 10 days after dispatch as a general delivery guide; most parcels arrive within 15 days. Timings are estimates and vary by destination, carrier availability and local conditions. Some locations may take longer. Shipping costs are calculated at checkout for your destination and order.

International orders may be subject to local customs procedures or charges determined by the destination authorities. Delivery dates are estimates and cannot be guaranteed.

Where We Ship

We currently ship to the following 51 destinations:

  • United Kingdom.
  • Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye.
  • North America: Canada, United States.
  • Oceania: Australia, New Zealand.
  • Middle East & Africa: Bahrain, Egypt, Kuwait, Lebanon, Morocco, Nigeria, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates.
  • Asia: India, Kazakhstan, Singapore, South Korea.

Tracking and delivery enquiries

We’ll email your tracking details once your order has been dispatched. Please check that your delivery address and contact details are correct before completing your order.

If your tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, contact info@saifsociety.co.uk with your order number so we can investigate.

Contact

For returns and refunds, email returns@saifsociety.co.uk. For shipping or general order enquiries, email info@saifsociety.co.uk.

Nothing on this page affects your statutory rights.