Shipping Policy

Each item is made to order especially for you. Once your order is placed, it is sent to our production partner for printing, quality inspection and packaging before being dispatched.

Please allow approximately 1–6 working days for production. This is separate from the estimated shipping time.

Shipping Times

Delivery times vary depending on your location, the shipping service and carrier availability. The estimated delivery timeframe provided at checkout begins once production is complete and your order has been dispatched.

Please note that all delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur due to customs clearance, public holidays, peak periods, adverse weather, carrier disruptions or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, parcel weight and available shipping service.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information. Please allow a short period for the carrier’s tracking system to update.

Address Accuracy

Please check that your delivery address and contact details are correct before completing your purchase. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once production or shipping has begun.

Additional delivery charges may apply if an order is returned or requires reshipping because an incorrect or incomplete address was provided, the parcel was refused, or it was not collected from the carrier or customs office.

International Orders

International orders may be subject to customs procedures or import requirements in the destination country. Although duties and taxes are normally included where applicable, customers in certain destinations or remote areas may occasionally be required to pay additional local charges. Any such charges are determined by the relevant authorities and are outside our control.

Delayed, Lost or Damaged Orders

If your tracking has not updated for an extended period or your order has not arrived within the estimated timeframe, please contact us on info@saifsociety.co.uk so we can investigate with our production and delivery partners.

If your parcel or item arrives damaged, please contact us within seven days of delivery and include your order number, a description of the issue and clear photographs of the packaging and product.

This shipping policy does not affect your statutory rights.